H : I’ve never used it.
S : Not yet.
K : No. it seems for High-end user.
Q) Do you have an agent to contact? Will you proceed the contract with that agent for the next house? If it’s provided the ‘response rate’ of the agent, is it useful to determine the agent?
H : Yes, but If I contract without an agent, the information such as the response rate of the agent will affect my contact, but it is not definitive.
S : I don’t have an agent to contact. I find the agent by word of mouth. In where I live, It seems be popular property agents. They often drop paper advertising for the services. It quite common.
Findings from the Interview
It’s rarely used except to “Residential” search button on the home screen. So home screen is needed to be improved.
User prefer to search by keyword of the location not by map. Need of map search is not much big.
Price is just as important as location. So User want to sort by price more on the search result screen.
The Information about amenities are interested to users but needed to become rich.
“Shortlist” feature is useful but difficult to know so it’s needed to be improved.
Q) Have you ever used ‘alert’ feature?
H : I’ve never used it.
S : Not yet.
K : No. it seems for high-end users.
Q) Do you have an agent to contact? Will you precede the contract with that agent for the next house? If it’s provided the ‘response rate’ of the agent, is it useful to determine the agent?
H : Yes, but If I contract without an agent, the information such as the response rate of the agent will affect my contact, but it is not definitive.
S : I don’t have an agent to contact. I find the agent by word of mouth. In where I live, it seems there are popular property agents. They often drop paper advertisings for the services. It’s quite common.
Findings from the Interview
It’s rarely used except to “Residential” search button on the home screen. Therefore, home screen needs to be improved.
Users prefer to search by keyword of the location not by map. Need of map search is not much big.
Price is just as important as location. So Users want to sort by price more on the search result screen.
The Information about amenities are interesting to users but needed to be more informative.
“Shortlist” feature is useful but difficult to know so it’s needed to improve.
