It changes very smoothly!
Here is my another essay, plz check out and change perferctly :)
-Discribe your experience that you've met unpleasant customers with demanding requirement.
Everyone of us ,especially working in the service field has lost of experiences to meet unpleasant customers with demanding requirement. So do I. I also have many ecperiences about that, however I'd like to share my one episode.
When i worked for Travel Agancy, there was a customer who asked me for making their own itinerary. So i was in charge of that. And i've almost set their schedule, he wanted to add some places which was visiting dark spot for men. I was really shocked. Because he told me it is a business trip for their team. I counld not accept it. I know that customer's requirement is the first then I though and I had to do this for my promotion. Even though I did not get it. I beilived it could ruin my companies reputation in the future and I did not give up my faith. In addition, it was illigal way in Korea.
So I reported my boss to quit it and fortunatley he accpeted it. After that I immedietly announced him to stop making their itinerary politely.
But he still wanted me to keep their deal because of my kindness and proper cost.
And I did my best for them.
I learned from it, good service is very important because i could make up their dicision and fill their satisfaction even I rejected their requirement one thing.
Thank you for reading.
shasha, thank you for the previous correction :)
It changes very smoothly!
Here is my another essay, plz check out and change perferctly :)
-Discribe your experience that you've met unpleasant customers with demanding requirement.
Everyone of us ,especially those who are working in the service field has a lot of experience in meeting an unpleasant and demanding customers. I also had many experiences about that and I'd like to share it.
I used to work in a Travelling Agency. One day, there was a customer who asked me to make their own itinerary. So i was in charge of it. When i was almost done setting up their schedule, he wanted to add some places which was visiting in a dark spot for men. I was really shock because he told me it is a business trip for their team. I couldn't accept it. I know that i need to comply because it was my job and i had to do it for my promotion. If i will agree with it, I believe that it could ruin my company's reputation in the future. I did not give up what i believe in. In addition, it was illegal in Korea.
So I reported it to my boss and i dropped it. Fortunatley, my boss accepted it immediately. After that, i told my costumer that i won't do their itinerary for legal reasons.
But he still wanted me to keep their deal because of my kindness and it was a reasonable price.
I learned that good service is very important and powerful because it could make up their desicion and reached their satisfaction even though I rejected their requirement at first.
Thank you for reading.
