script-Shopping

Q: I'm sorry, but there's a problem that~

hi there, I am the one who bought some t-shirts and a pair pants in your store last weekend.
Unfortunately, when I got home, I have noticed that I got the wrong size.
If it is possible, I would like to exchange the items. I also wonder if, it is possible to refund.
Can you tell me when can I visit the store. Is the store open till 8PM?
I am sorry for all the trouble, I highly appreciate your effort.
Please get back to me ASAP. Thank you.

Q: I'm sorry, but there's a problem that~

hi there, I am the one who bought some t-shirts and a pair pants in your store last weekend.
Unfortunately, when I got home, I have noticed that I got the wrong size.
If it is possible, I would like to exchange the items. I also wonder if, it is possible to refund.
Can you tell me when I can visit the store. Is the store open till 8PM?
I am sorry for all the trouble, I highly appreciate your effort.
Please get back to me ASAP. Thank you.